SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ziblu.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of ziblu.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is the same as the photographer, my dog loves it and it is very beautiful.
Good toy for dog. The inside will climb out a little in the area of his legs-the rope. Thank you very much, recommend to buy!
Soo cute
that's exactly what's in the description
Very good product, good quality and the size and great.
Beautiful. Equal to the ads excellent quality
Smaller than Picture But it's okay
I liked it very much, the dogs loved... Very soft, bommaterial
great quality product the size and great neither too big nor too small, worth buying.
Very good product
My dog loves it. Although, the seams at the bottom are slowly tearing, its understandable.
Very cute , similar to the picture vibrant colors soft wit a nose inside my dog will love it . Good buy very happy with my order . Thanks
Very good, I see as the photo, the head is sewn separately, so I find it easier to destroy the toy, but as my dog is still puppy I think it will last longer.
Haven’t used it yet but it looks really good and the size is quite big
I had already bought similar ones, my girl loves!! Very well done and great quality
cute cute... seems ok sturdy
Is super nice!! I loved it
My dog liked it a lot, it is a good size
The toy is very cute 🥰
my puppy loved it
very pretty
very happy with the quality.
cool
Very nice, agood quality. I highly recommend it. Good size, it's not small, it's medium.
I love your stuffed animal
I was surprised by the size, I thought it was smaller, but it is bigger... My pet loved it. Good material and very cool details. Recommend!
Very beautiful but they have not passed the Frida test and were destroyed.
Nice and exactly like announced… My dog girl is in love!!
Approved
It is a very beautiful toy although I do not see it so resistant, in the same way I recommend it.